Get It Together Girl!: It's About Time!

Boy have I been busy!

The second workbook in my Get It Together Girl series is now available on Amazon Kindle! The paperback will be available next month. Get It Together Girl!: It’s about Time: Finding It, Saving It and Making the Most of It is filled with time-saving tips that can help you tame the time monster.

It’s about Time was inspired by a conversation I’d had with a frazzled blogger regarding my first Get It Together workbook. She boasted that she didn’t have 15 minutes a day or even five minutes for that matter. The conversation stuck with me for a while and eventually, Get It Together Girl!: It’s about Time was born. Over a two-week period, I give daily tips on saving time. In the Extra Stuff appendix, I offer additional tips as well as websites and phone apps that can be helpful in saving time and being more efficient.

The GITG series is designed to help women (and men too) lose the excuses that stand between them, their dreams and the lives they want to lead. I’ve learned it is the little things that often stand in the way. If they were only more organized, had more time, access to more money or clearer goals, they could do more. So each Get It Together Girl workbook tackles one of these excuses in a way that is easy to read and just as simple to put into practice.

With the Get It Together Girl concept, I want readers to do more and read less. The workbooks are short, quick (and hopefully fun). And, when I say workbooks, I do mean work books. The idea is to work them and put the concepts in action .. not just read about them and mull them over.

My first workbook Get It Together Girl!: A 28-Day Guide to Practical NOT Perfect Home Organization is still available via Kindle and, as of this weekend, also available through Amazon in paperback. It focuses on home organization because a home that runs more smoothly saves time and reduces stress. Each weekday for four weeks, readers are given a 15 minute assignments to help them reduce clutter, increase organization and establish some realistic routines.

More Get It Together Girl workbooks are forthcoming. Hopefully, by year end, book three will be available. Just in time for the New Year, this one focuses on goal-setting. All of the books are affordable. If you have a Kindle, you can get both books electronically for $1.99. They are also available in paperback for just $6.99.

So, if you need to get yourself together, here’s your chance!

The Colors of Customer Service

I've been a busy girl. I just uploaded my second book to Amazon Kindle. My first was Get It Together Girl a short workbook about getting organized in just 15 minutes a day. It's full of tips and tricks I use to get and stay organized. For my second book, The Colors of Customer Service, I went in a completely different direction.

As a trainer, I've taught my share of customer service classes. No matter how much fun and engaging the course and the exercises, the message is always the same, "The customer is always right." While that may be true, it's only half of the equation. My philosophy is simple, "You can't get service with a smile by someone wearing a frown!" If you don't address the needs of the customer service representative, they will never produce outstanding service.

Similar to Who Moved My Cheese, The Colors of Customer Service gets its point across through a story. The story takes plays in a world run by chameleons who change color based on mood. New customer service supervisor Peter is mortified when he realizes that his new team is made up of discouraged blues, disengaged yellows and disgruntled reds. During the course of the book, Peter gives them advice and techniques designed to change their colors. By the end, he's got a team of friendly pinks, professional greens and confident purples.

The book is only available now through Amazon Kindle.

However, I've launched another blog at The Colors of Customer Service. This blog will be updated every Tuesday and will focus on post about getting better customer service, businesses who give great customer service (and those who don't) and all things customer service related.